Privacy policy.

Effective date:  01.09 2025
Controller: Alex Therapy / Alexey Golomovzyk,

Cornelis Troostplein 13-1, 1072 JJAmsterdam, NL
Contact: massage@alextherapy.nl

This Policy explains how we collect and use your personal data when you browse our website, book an appointment, complete an intake form, or contact us.

1) Data we collect

  • Identity & contact: name, email, phone, preferred language.

  • Booking data: chosen service, date/time, rescheduling/cancellation history.

  • Payment data: transaction IDs, amount, method (processed by our payment provider; we never store full card details).

  • Intake/health notes (optional): focus areas, injuries, sensitivities, pregnancy status, clinician guidance.

  • Communications: emails and messages (including WhatsApp if you choose to use it).

  • Technical data: IP address, device/browser info, and cookies (see Cookie Policy).

2) Purposes & legal bases (GDPR)

PurposeExamplesLegal basisProvide/manage appointmentsscheduling, reminders, changesContract (Art. 6(1)(b))Payments & invoicescharge, receipts, VATContract; Legal obligation (Art. 6(1)(c))Tailor your sessionusing voluntary intake/health notesConsent (Art. 6(1)(a)) + explicit consent for health data(Art. 9(2)(a))Customer supportemail/WhatsApp replies, waitlistLegitimate interests (Art. 6(1)(f))Security & fraud preventionaccess controls, abuse preventionLegitimate interestsMarketing (opt-in)occasional updates/offersConsent

If you share health information, we’ll ask for explicit consent in the intake form. You can withdraw consent anytime; this won’t affect prior lawful processing.

3) Where data comes from

  • Directly from you (booking, forms, email/WhatsApp).

  • Automatically via our site (cookies/analytics).

4) Sharing & processors (Squarespace stack)

We share data only with processors acting on our instructions:

  • Website hosting/CMS: Squarespace

  • Online booking: Squarespace Scheduling (Acuity)

  • Payments: Stripe

  • Email & file storage: Google Workspace

  • Analytics: Google Analytics

  • Messaging: WhatsApp (Meta)

We have Data Processing Agreements with our processors (as part of their terms). We do not sell personal data.

5) International transfers

Some processors may be outside the EEA. We rely on Standard Contractual Clauses and/or other approved safeguards. Details are available on request.

6) Retention

  • Bookings & communications: up to 24 months after your last interaction.

  • Intake/health notes: up to 24 months after your last visit or until you withdraw consent (whichever comes first).

  • Invoices/financial records: 7 years (Dutch tax law).

  • Cookies/analytics: see Cookie Policy.

7) Your rights (EU/EEA)

You can access, rectify, erase, restrict, object, and request data portability. Where processing relies on consent, you can withdraw it anytime.
Contact: massage@alextherapy.nl . You may also contact the Autoriteit Persoonsgegevens (Dutch DPA).

8) Security

We use HTTPS, access controls, least-privilege access, and limited retention. No method is 100% secure, but we take appropriate measures.

9) Children

Services are for adults. For clients under 18, we require parental/guardian consent; under 16, a guardian must be present.

10) WhatsApp note

If you contact us via WhatsApp, your number and message content are processed under WhatsApp’s own terms. You can always use email or the website instead.

11) Marketing choices

Marketing is opt-in. Unsubscribe via the link in the message or by contacting us.

12) Changes

We may update this Policy and will revise the “Effective date.” Significant changes will be sign-posted.

Contact: [Alex Therapy / Alexey Golomovzyk], Cornelis Troostplein 13-1, 1072 JJAmsterdam,

 · massage@alextherapy.nl

Cookie Policy — Alex Therapy

Effective date: 01.09.2025

1) What cookies we use and why

We use cookies and similar tech to run the site, enable booking and payments, remember preferences, measure performance, and (optionally) support marketing.

Categories

  • Strictly necessary (no consent): security, site performance, booking flow, payment.

  • Preferences (consent): e.g., language.

  • Analytics (consent): e.g., Google Analytics.

  • Marketing (consent): e.g., Meta Pixel.

2) Examples you may see on a Squarespace site

  • Squarespace core (e.g., ss_cid, ss_cvisit, ss_cpvisit, ss_cvt) — site/visitor session & performance.

  • Scheduling/booking (Acuity) — session continuity across the booking flow.

  • Payment provider (Stripe) — secure checkout.

  • Analytics  — page usage and performance metrics.

  • Marketing pixels  — ad measurement.

Exact names/values can vary by template and settings.

3) Legal basis

  • Necessary cookies: our legitimate interest in running a functional, secure website and booking flow.

  • Preferences/Analytics/Marketing: your consent given via the cookie banner. You can change choices anytime in Cookie Settings.

4) Managing cookies

Use the banner or Cookie Settings link (footer) to update consent. You can also clear or block cookies in your browser.

5) Retention

  • Session cookies end when you close the browser.

  • Persistent cookies typically last from 1 day to 13 months, depending on the provider.

6) Updates

We’ll update this Cookie Policy if our tools or settings change.

Questions? massage@alextherapy.nl